Occasionally players will report problems we cannot duplicate. When that occurs we can try to figure out what the problem might be, but without a starting point, those efforts are often futile. To help the Casino World developers figure out why your problem is happening, we sometimes require more information about what your computer is doing. That's where the DXDIAG (short for Diagnostic) comes in.
Important: This information is not always needed when assisting with an issue in Casino World. If a DXDIAG Report is required in order to resolve the issue, Customer Service will request it from you.
The following instructions are specifically for Windows 10, but the same basic process applies to all modern Windows machines.
1. Type dxdiag into the search field in the lower left corner of your Windows display (or wherever it might be if it's been moved) and hit the Enter key on your keyboard.
2. Wait for the loading bar to finish, then click Save All Information... which will create a .txt file called "DxDiag". Note: When it's saving, check to see what folder it's being saved in.
4. Attach the DxDiag .txt document to a Casino World Help Ticket or an Email to email@example.com, and we'll make sure the appropriate developer receives that information.
The text file created may contain the key to solving whatever problem you're having with Casino World, and the entire Casino World staff is grateful to anyone who provides us with this sort of help.