Today 3 times my screen froze--once in a party and I lost all charms being tossed after my name was called and twice on Sea of Riches--lost all prizes and 1 free spin then next time lost all prizes and 5 free spins. I paid for the spins initially--how can I at least get my free spins back?
The same thing happened to me on Sea of Riches and I lost 15 free spins and $3.2 Million coins. There should be a way to get these back when we re-enter the game. This has happened to me many times and it is very frustrating, and CW will not do anything to reimburse you if it happens.1
SOR pays right after you start the spin. You don't really have to look at the animation. If you refresh during the spin you still get all the prizes as if you didn't.1
Why can't CW fix this issue?? I get frozen multiple times in parties and am lucky if I can make it back in. I've cleared my history, logged in right before a party, and it still happens. PLEASE fix this!!!!!!0
Night Guy it didn't return my 15 free spins when I froze. I have lost free spins before and it is very frustrating0
JKay it doesn't return the free spins, you've already got all the prizes including the free spin as soon as you drop the coin. You don't have to look at the animation, even if you get disconnected you've already got the prizes.
You didn't lose anything, all that happened was you skipped watching the animation.
If you test it out.. .look at the coin balance, pass balance and the # of charms you have before a spin.
Run a spin then right afterwards close your browser and re-load CW. You can see either your coin balance increase, your party passes increase and more charms than before your disconnected spin.
That's how some people go through hundreds of spins they get as a gift. Drop the coin, refresh browser, reload CW, drop coin, refresh browser. That save them many hours of sitting in front of the PC without the need to look at the animation.0
Thank you for your input Night Guy. It certainly helps to understand this better.0
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