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Avatar pup is gone

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10 comments

  • Official comment
    Dougaroo

    Sorry - this is a problem on our end.  We are working on a fix.

  • SadieDae

    I experienced the same thing and did the same things as Kath424.  What is going on? the avatar pet box is still checked but no picture of the pup as the square is blank.  Also parties keep freezing up and this has never happened before.  

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  • 1 Lisa Who

    Same for me, everytime i move my avatar it freezes and i have to reboot

     

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  • MI5

    Same here...avatar pet gone.  Also, screen freezes both before party rooms fill and during parties when they fill before room fills..  Have to logout and back in only to find I've been charged Party Passes.  I do get the "entry" charms for attending the party, but nothing after that.  Logout and back in didn't fix and neither did reboots.  I want my Party Passes back (18 + 5 + 5 +10 + 5 = 43) for the 5 parties in a row this happened to me on!!!!  Not going to anymore parties until I hear back.

    I WANT MY WASTED PARTY PASSES BACK...plus some extras for the inconvenience would be nice.

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  • Dougaroo

    If you reload the pet problems should be fixed now.  Sorry about that, we had a problem during the update that was happening this morning.  We're still looking exactly what went wrong.

    If you were impacted, you can write in to customer service and ask them for credit.  I can't speak for how they'll respond, but it doesn't hurt to ask.

    Apologies for this.  We work hard to avoid introducing bugs, but we're also always busy adding new features (like the little pet guy) and sometimes we mess up.  Like we did today!  Sorry.

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  • Jacquie

    I still dont have my pup showing up at all....  would like to see my little buddy--  thanks in advance if you can fix this

     

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  • Dougaroo

    If you never had your pet appear that may be because you need to go to the Avatars page of the profile, then the Pets tab and click to equip it.

     

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  • Dianne37

    how can I get a pet?  

     

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  • Dougaroo

    There's usually a pet available to be won as a VIP reward when completing the season challenges.

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  • Michael B17

    This month is the Corgi dog

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