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16 comments

  • Official comment
    Dougaroo

    Most of the time when you get that it just means we've had a temporary issue with getting data from your computer to ours.

    In which case refreshing the browser should fix it.

    It's annoying, but not usually more than that.

  • Lita Loo

    except when I've spent coin to play bingo, blackjack etc and the website times out and I lose out on my coin and don't get refunded.

     

    1
  • Dougaroo

    Yes that's frustrating when you're in the middle of a game and lose your network connection for a moment.  Sorry about that - it's definitely annoying if that happens.

     

    1
  • APRIL DIAMOND 62

    Yea it happened to me on7/5 in the beginning of a party it took my 50 gems but I got no charms,contacted support but haven't heard back yey.

    0
  • krazy1

    no gems/passes..cant get n dr w/out payin..

     

    1
  • Lori3122

    Yes, it happens a lot and I lose 3M while playing bingo...very frustrating!

    1
  • Dougaroo

    Lori we're going to try to do a better job of detecting when this happens and refunding your coins automatically for games like bingo.  This will take a few weeks to implement, but we are going to work on the problem.

    1
  • Lori3122

    Thank you for your quick response. I appreciate you.

    0
  • Lori3122

    I do not understand why folks complain about you so much, you are responsive

    -1
  • Moonbeam 7

    yes I got it 3 times while playing Bingo never got my coins refunded I play 4000 coins..what gives 

     

    0
  • BlessedYear2022

    this has happened to me too

    0
  • Magic Mayhem

    BCup....Must you be so rude?  You just never have anything positive to say, which you are allowed.  Must you be so rude??? 

    0
  • Dougaroo

    Yes I notice :)

    If you're polite we can definitely chat.

    0
  • Dougaroo

    Hmm - philosophy?  Could an AI understand truth?  A great question - but is it something that even a human can answer?  Truth it seems means different things to different people.


    As for me - sad to say, quite human.  If we can program an AI to do my job I'll be impressed and happily go sit on a beach.

     

     

    0
  • Dougaroo

    Haha - nice!

    0
  • Magic Mayhem

    I guess that is my corporate mentality BCup...How old are you and ob, BTW BITE ME....U can tone it down A-HOLE

    0

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