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  • Official comment

    If you think your Gems have mysteriously vanished, please email and they can check on what happened.  We keep a detailed record of every Gem received and spent.

  • NorCal Girl

    When I signed off early today I had over 900 gems.  When I signed back on tonight, all my gems are gone!  Has this happened to other people?


  • Jessica Wabbit

    I lost gems once and contacted  Their response was to explain how gems are utilized - no investigation into a glitch into the system.  I know how gems are used but mine disappeared without spending them. answer your question, customer support was useless.


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