Osiris experiences problems due to CW
New Game Osiris - Has anyone else gotten an error message from CW saying sorry there is a problem and to report it? My games have gone to error message so I didn't get to finish the round with added credits.
You're not alone! There are a few problems with Osiris and we're working to fix them as quickly as possible. They are fortunately relatively rare (we have a record of every time the game malfunctions), but still very annoying when they happen.
Sorry about that and we hope to have them all fixed soon.
I have friend who reports that on three occasions today, the game would not allow her to select a stone on the 2nd row (left of middle and right of middle) even when it was one of the stones the game was showing as an appropriate next move.
I haven't experienced this myself - I've only played the game a couple of times, although it looks like it is a fun game.
If she experiences more, or I see the same I will post.
Thanks Iggie - we've not heard of that happening so if that does and if your friend can grab a screenshot that would be great to see.0
I have additional information from my friend, I will try to get a screen shot. She has found that if she clicks in the center of the tile it ignores the click, but then if she moves to the top edge of the tile, it will allow her to select. I'll ask her to stop when it happens next and see if we can grab a screenshot. I don't know that it will do any good, other than not being able to select, the screen looks normal, but you might be able to see something I don't. Thank you0
Sorry, additional comment. My Friend mentioned that she never saw this yesterday, just started today. Might check to see if anything changed on screen coordinates on that row of tiles in software (if any changes were made at that time). Thanks again.0
That's great information Iggie. Thanks so much for that - we'll definitely see if we can get the same thing to happen for us.
One thing for your friend to try is if she changes the size of her browser window (bigger or smaller) I wonder if the problem will go away?
Also - could you ask her what browser she is using and what type of computer (e.g. Chrome on Windows 10 or Safari on Mac OS)? Thanks.0
Guyathome yes I have, but i cant seem to get a screen shot to report it, my game froze at least 3 diff times1
i dont understand how to play Osiris. Can someone explain it very simply?0
Basically MamaDuke you need to click on one tile and click on a tile next to it, to swap them and make a group of 3 tiles of the same color in a row.
Every time you do that, you will spend some coins (that's your bet) and then the matches produced will pay back coins (that's your winnings).
If you're not sure about how to make a group of 3, if you click on tiles and swap them and they don't make a legal group of 3 - don't worry. The tiles will just go back where they started and this won't cost you anything. So there's no penalty for exploring.
Hope that helps a bit.0
Screen freezes while I am playing the game and I lose whatever I had in the game. This is happening with some frequency. First, is there a fix coming and when? Second, how will you compensate players such as me for their losses?1
Please do not tell me that I have to seek help from Customer Service. We all know that is "Adam" and I have absolutely no confidence that he cares about my / our CW experience and that he will actually resolve the issue given his history with me and, apparently, countless other CW gamers.2
I have sent many screenshots of error messages I receive daily playing Osiris. It is very frustrating losing coins and bonuses due to game error.1
Osiris is a bit like Blackjack in that it's a game which includes a degree of skill. Played well Orisis is definitely paying out more than players put in for a lot of players, but if you don't really understand how to play you will likely lose and should probably switch to another game.
a) Look ahead for cascades (one move that will trigger two matches in a row)
b) Look for matches at the bottom of the board over similar ones at the top (matches at the bottom will cause more pieces to move and that will more likely produce cascades)
Hope that helps.0
I am having issues with the error messages again. 3 times today. And, interestingly enough, it almost always happens at the end of the game so there is no bonus. I thought this was fixed?????0
Jay278, if you're still experiencing the issue, please submit a Help Ticket to Customer Support.0
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