Silver Screen Bingo Monthly Challenge(Current Challenge)
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I was playing the SSB monthly challenge that requires 15 cards of bingo in a row. I played 8/15 and had to answer my door-in the real world......I came back and probably checked a couple things on the site and now, I am unable to complete the challenge for the 25 points. I played some more bingos and it won't allow me to get credited for anymore bingo cards in order to complete the challenge. I guess now I lost that challenge. I do not know or remember how to do a screen shot... I had hoped the game would reset overnight and allow me to start over.... NOT!!!! I do feel 15 cards in a ROW for a MONTHLY challenge is not feasible, since it is a monthly, a player should be able to CHILLAX...and take their time... Now, if it had been a DAILY challenge with 15 cards in a row, I would have made the time to do it in one sitting. I hope this makes sense! TYIA Dougaroo!!! I REALLY DO APPRECIATE HOW RESPONSIVE YOU ARE TO EVERYONE!!!! There is NO amount of money that I could ever handle your job!!! I am an old retired woman, retired from the airline and fire dept and you talk high pressure???? KUDOS, Dougaroo....
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Official comment
Yes it can be a bit frustrating for these "play x games in a row" challenges because the counter will reset if you are forced to leave the game for any reason.
We are going to discuss these and see if there's any way to make the experience less frustrating, but Guy is correct that for now the only solution is to replay the challenge from the start. The counter may also not update until you get past your old game total (so if you played 8/15 before, it may not update until you reach the 9th game in a row on the second run). But it is still counting, even if it doesn't show any progress.
Remember also that if you find any particular type of challenge frustrating, you can always just skip it. You don't need to do all of the challenges in order to collect all of the rewards for the season. So if some seem silly or annoying, please just ignore them and try another one.
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Thank You!
It seems "It's Not my Day"
God Bless America, and YOU ALL!
AMEN
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This does happen if you get timed out while answering door, phone, take bathroom break, or have a senior moment after getting a glass of water and don't go immediately back into that page. Guilty, here. The cards or games in a row session is voided in these types of challenges and you start from scratch. It is frustrating.
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I figured it out and you all were VERY helpful!!!!
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I have been playing the bingo challenge but the games are not being counted. You can go back and look. What can we do to fix this problem?
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I have played Bingo all morning, l the challenge counter stuck on 16/20. Played 4 more rounds of four cards each after that and it never moved. Look back now and it still reads 16/20. ???
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what if you reload will it say challenge complete ?
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i have been playing for over an hour about 20xs with 4 cards each. earlier this morning i played for awhile and have 12/20 it seems to be stuck on that i didn't expect to get credit fdor that because i had to leave the game for awhile.how can i get credit and my challenge completed since i have played well over 4xs the challenge amount. i hope that u fix the problem soon and that my account is credited as i will then be caught up with all of my challenges
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michael i would gladly reload but am afraid i will lose everything
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I am also stuck at 16/20, even though I have reloaded. What is the remedy? Thanks in advance.
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I did mine real early this morning and only played 2 cards and everything was fine, I cant do more then 2 cards a game I need time to breathe inbetween numbers. 4 cards I am always chasing numbers
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If you leave the game for any reason, or check another screen in Casino World, this resets your progress for the Challenge. All the games would need to be played in a row with no interruptions to receive the points.
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Mine were. Even after I finally left when I go back it has not reset, it's stuck on 16/20
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Samantha, I got stuck at 16/20 this morning. Left CW for hours, returned and started over, still showing 16/20. Seemed lit it took at least 5 games, but i completed the Challenge and received credit. Not sure why this worked given that I reload and tried doing the same thing a number of times earlier in the day without success.
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Please submit a Help Ticket to Customer Support if the issue persists, and we'll take a look.
Thanks!
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