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Customer Service

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9 comments

  • BlessedYear2022

    Glad to hear you had a positive customer experience, did they get rid of AdamC?

    0
  • Sports Fan

    I agree i never got my free green skull for Halloween contacted support and AdamC said it would be there was not no help what so ever.

    1
  • SAM GIANCANA

    I  KEEP EXPERIENCING GAME DROPS AND PARTIES, WHAT IS GOING ON?? ITS DIFFICUIT TO PLAY!   

    PLEASE FIX, I HAVE LOST OF GEMS, CHARMS, ETC.

    0
  • WinterLuvR

    Sam you need to make a ticket to support ...you wont get results in a sub post ...create a new post and ticket to support for this

     

    0
  • Sunshineangel39

    I was just in a party and got a message that the room couldnt be loaded and to refresh my browser and contact Customer service..... 

     

    -1
  • voodooman

    how to get direct contact with customer service?

    0
  • Michael B17

    Top right of the screen "submit a request"

    0
  • I Win

    can you please help me to change my credit card number

    0
  • Samantha

    I Win,

    If you make any purchase and save the new credit card using the "Remember my card for future purchases" check box, that will update the card including the card we bill for any VIP or Elite subscriptions.

    If you have a subscription where we bill you automatically each month and wish to change the card on file without making a purchase, here's how to change your credit card on file:

    1. Select "Account" from the upper-right corner of the screen (look for your head-shot).
    2. Select "Settings". That will open your Settings Page.
    3. Scroll down to find the Credit Card information entry.
    4. From there you can change the Credit Card we use to renew your membership.

    Note: The system will bill your card $1 to make sure the new Credit Card information is valid and will then refund the $1 charge automatically.

    0

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