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12 comments

  • Official comment
    Dougaroo

    Hmm - that's a strange error Michael.  It suggests that the game is taking a really long time to connect for some reason.  I took a look at that particular server and it's stats look normal on our end.  But we were turning some servers on and off this evening so that may have had an impact.

    We plan to add some extra capacity to the servers in a week or two and hopefully that will improve performance overall and might help alleviate issues like this.  If it keeps happening into tomorrow please let me know.

  • NascarFan5

    Michael i been having same issues with errors or it's running slow. When you get a error you lose where u left off from in the game. There are a lot of other people having same issue. Just hope its fixed soon. Take care.

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  • BlessedYear2022

    ..not surprised as Dougaroo said they were turning some survers on and off..would be helpful to get updated notices about the site activities like this that do impact our gaming experience

    1
  • NascarFan5

    Oh theses problems have been going on before they were turning off servers.

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  • Michael B17

    I usually had to reboot once a day usually at night, but last night was totally terrible the worst day ever for rebooting and stuff like this.  and it was all during the afternoon and nighttime.

    1
  • Dougaroo

    We're continuing to look into this.  Yesterday we were making some changes so that likely caused what you saw Michael and more generally we are planning an increase in server capacity which should help with overall performance.  Too many people enjoying Casino World!

     

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  • Christy4631

    it happens all the time here and my internet is rock solid and my pc is top of the line.theres no doubt its within cw

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  • Dougaroo

    We did some more digging into this and found at least one source of these problems, which is that at times (Michael) you had 2 browser windows open at the same time for the game.  See how this happened multiple times and all on Jan 7th (when you were seeing those errors):

    +---------------------+-----------+------------------------+--------+
    | created | reason_id | reason_msg | server |
    +---------------------+-----------+------------------------+--------+
    | 2021-01-07 11:58:21 | 40 | Using a second browser | 255 |
    | 2021-01-07 14:30:30 | 40 | Using a second browser | 252 |
    | 2021-01-07 14:41:54 | 40 | Using a second browser | 252 |
    | 2021-01-07 17:13:38 | 40 | Using a second browser | 252 |
    | 2021-01-07 19:22:55 | 40 | Using a second browser | 202 |
    | 2021-01-07 19:28:23 | 40 | Using a second browser | 202 |
    | 2021-01-07 19:50:23 | 40 | Using a second browser | 205 |
    | 2021-01-07 19:51:18 | 40 | Using a second browser | 205 |
    | 2021-01-07 20:08:57 | 40 | Using a second browser | 204 |
    | 2021-01-07 20:14:32 | 40 | Using a second browser | 204 |
    +---------------------+-----------+------------------------+--------+


    Now of course for most web sites that's fine. But since we're a game
    we don't allow players to be in two places at the same time, so only one browser
    window at a time.

    That being said, you may not be aware that you have a second window open.
    E.g. It might just be in an old tab or it might be a window that was opened automatically (e.g by going
    to and from the help system).

    But this does at least explain some of the reasons why you are disconnected as this will cause a disconnect message to appear (in the older window) when this happens.  It will also cause the game to load more slowly into the new browser window as we wait for the old game to disconnect.

    BTW if in doubt, you can always close all of the tabs in your web browser to make sure you are fully out of the game.  Before opening up one window to play.

    Still more digging into this to come, but I thought I should at least share this.

     

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  • Michael B17

    I usually have CW and facebook open at the same time

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  • Dougaroo

    That should be fine.  Anyway - we'll look into doing a better job of at least messaging when this is happening so you know what to do if you run into this again.

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  • Michael B17

    Ok thanks

     

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  • MI5

    Happens to me all the time and I have only 1 browser window open when I'm on.

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