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Dougaroo get My City fixed please!

Comments

12 comments

  • Official comment
    Dougaroo

    OK NorCal Girl, we'll take a look and see if we can figure out what's going on here.

  • Dougaroo

    We had multiple people try to reproduce a problem like this (using test cities) and they all worked correctly.

    Which suggests there must be more going on with your city that causes this to happen.

    When this next happens, can you please take a screenshot of how things look after you collect your rewards (i.e. right after you press the "collect all rewards" button) and post it?  It may reveal some clues.

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  • NorCal Girl

    Dougaroo, I have given screen shots to Samantha previously but I will give them to you too.  Give me a few hours, right now I do not have any to collect.

    FYI - My first post on this was 6 months ago - see My City - Collect Prizes button.  I have screen shots of the newest problem of not getting any charms when you manually collect the prizes.

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  • NorCal Girl

    see attached screen prints.  Please note that we do noty get the charms when we manually collect prizes!

     

     

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  • Dougaroo

    OK thanks NorCal girl - that's great detail.

    We'll see if we can figure out what is causing this for you.

    1
  • NorCal Girl

    Thanks Dougaroo!  You're the best.

    FYI - it happens on Google Chrome, Microsoft Edge and on the mobile app.

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  • MI5

    I'm having the same issue and it's been going on for a long time.  I'm wondering if (and assuming) that the prizes from buildings that are in storage are actually being collected and being stored directly into the charms inventory instead of being displayed in the "active" tree...and the #Rewards Collected only reflects the number collected from buildings that are NOT in storage.  However, I would like CW confirmation that this is what is happening.

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  • Michael B17

    When I open a present in storage the charm goes to my charm tree 

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  • MI5

    When the "You have xx prizes to collect [Collect All]" is showing...if I do NOT click on [Collect All] and go directly to Storage and individually open presents, they will go to my active charm tree; however, if I click [Collect All] before going to Storage, only the presents showing in my city are collected, just as the screen shots show from NorCal Girl.  If I go to Storage AFTER clicking [Collect All], every present showing in my stored buildings just "poofs" without going to my active tree when I click on each building's present.  So, I am experiencing the exact same symptoms as NorCal Girl.

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  • Michael B17

    I usually open my green boxes myself as I like to see whats in the Willie buildings  but if I got something in storage there is a coin or present next to the word storage

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  • Lynnnnn

    I am having the same problems as stated above.

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  • DAMAN

    Same problem as above plus, it takes 7 minutes to load my city, and to load charms at parties.Also in my city when collecting awards it also takes up buildings and if not noticed they disappear in the clouds the awards make when collected. It takes two minutes to enter a party by which time it's to late the party is full. I would leave CW but there are so many nice people to talk to.

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