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Anyone know when we get the loyalty bonus gems in the last box on the perks page ?

Comments

11 comments

  • Official comment
    Dougaroo

    The Gems should have actually been deposited in your account when the other season vault awards were handed out (at the start of September). Unfortunately, the messaging to tell you that had happened seems to not be working at all - so naturally you did not feel like you received anything.  Sorry about that.  We should have the messaging fixed by next month.  But the Gems should be in your account now.  If you are unsure if that's actually happened please email support@casinoworld.com and they can check your Gem history to confirm that.

  • MamaDuke n Brady

    HAVEN'T A CLUE. 2ND MONTH AND NOTHING!

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  • NascarFan5

    Same here Nothing. wonder whats going on.

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  • Michael B17

    There sitting in the perks box yet to be released like the rest was this morning

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  • NascarFan5

    Yep still i like to have those in my account.

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  • Michael B17

    They are still in my perks and not in my account

     

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  • Dougaroo

    It looks that way, but that's actually because you've already qualified for this reward for next month too. Because you're still a VIP.

    It's not the clearest display, but you should have received what you are due. And you'll earn it again next month if you keep being VIP.

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  • Michael B17

    I got 275 last month   why hasn't the 300 been put into my gems and it say 14 month VIP loyality reward ?

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  • Dougaroo

    300 is the amount you will earn next month (if you remain a VIP).  275 will have been the amount from the previous month (which is no longer shown in your vault).

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  • NascarFan5

    I have 6 months of VIP loyalty rewards and it says 125?

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  • Dougaroo

    Yes it goes up each month until it reaches some cap.

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