This is also happening to me
Me also I reported to CW but I haven't heard back. They should give the items we are missing
It's been happening for a few days now and when it doesn't freeze you don't get the charms, whether you click the box to collect or manually collect!
CW should ow charms as the past few I've attempted to collect were not put in my available charm list. Would suggest to collecting your charms until this issue is fixed.
My game window freezes up when i try to use the auto collect for more than 10 charms available. I then have to refresh the game screen and check to see if i got the charms or not.. this is totally annoying. this started happening a few days ago and happens every single day that i have more than 10 charms to collect at one time from my city
Thanks for letting us know. I've sent the issue to our teams to investigate.
I have the same issue too. When I start to collect prizes it freezes up.
I have to shut down the game and restart it.
I haven't been able to collect my charms from my city. Page freezes up.
Our teams were able to resolve the error with the City freezing up while collecting prize boxes. If you are still experiencing issues from there, please let me know.
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