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Help I cant log into my City for the last 3 days on my other account

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12 comments

  • Official comment
    Dougaroo

    It looks like some players have moved all of their buildings into storage (except for their venues) and this is sometimes causing the city not to load.  We're trying to figure out why that is happening, but in the meantime if you think you may have setup your city this way, please post here and we'll move all of your buildings back onto the map which should allow it to load properly, while we work on a fix.

  • Diane and Spike

    I hope they get that fix. Mine is doing the same thing. Frustrating not to be able to collect coins from your buildings and charms plus open your treasure box. 

     

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  • Michael B17

    Also if you don't go to your city  you lose your consecutive day streak I think.  

     

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  • NascarFan5

    Exactly and theses issues are not being resolved. We pay good money to play on this site.

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  • BlessedYear2022

    yes there was alot of lag in the city and I wanted to remove the building to redo the city, the day I was trying to do it the lag was sooo bad for each building it took forever to put the building back in storage, the other account name is MistyAutumnsEve and its been 3-4 days now that i cant access the city.

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  • Dougaroo

    OK - can you try MistyAutumnsEve now and see if that city loads for you please?  All buildings should be back out of storage.

    Also if you're having problems with your own city oOSilentSpiritOo and would like all of the buildings moved out of storage, please let us know.

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  • BlessedYear2022

    Sorry I wasnt on when you posted this Dougaroo ...but I did respond in another post and Samantha reached out to me as well, the buildings did come back and i was able to get into it but removing the buildings I didnt want in the city took forever the lag was so bad (its not smooth and efficient as it was when i first started playing on this site)  where I want to place the building there is an issue with the object responding to my point and click or movement and sometimes the building moves in the opposite direction....it made me wish we had the option to simply delete buildings we dont want from the city and storage all together, can CW create that option? and I'm sure it will cut down on site lag etc

    ...so I cleared out the city of all objects signed out, when i returned all my effort and time being patient going through that process was for nothing because every single building i removed was returned back to the city and I had to start all over :( .....I dont want my city junked up with lots of buildings

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  • Dougaroo

    Oh dear - sorry about all that.

    We are going to get together today and talk over what we can do for players like you who have more buildings than they want.  So stay tuned, we are going to start working on this problem - but it will take a while before any fixes make it to you.

    In the meantime, apologies for the difficulties.

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  • BlessedYear2022

    thank you so much for that feed back Dougaroo much appreciated :)

    &

    Happy Harvest time to you! :)

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  • Dougaroo

    Just to finish up this thread - we did get together and we do have a plan for how to solve this (we hope).  It's going to take a fair while for us to build - there are new buildings to make, new characters and a set of new functionality.  But in the end we think it'll make the game more fun overall and also make large cities more manageable by giving you new options to reorganize your buildings and trade some in.

    More details to come once we know them and make progress on this new feature.  But just wanted to let you know that help is on the way - but not immediately.

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  • BlessedYear2022

    Thanx for getting back to me Dougaroo that sounds exciting, can't wait to see the changes :)

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  • Dougaroo

    Don't worry Denise - no changes will be forced on anyone.  There will just be some new options for those who would like them.

    (I don't want to describe the new ideas in a lot of detail in case we make changes as we're working on and what I say just ends up spreading confusion.  But there will be no forced changes for sure).

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