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Building is Frozen on my husbands screen

Comments

9 comments

  • Official comment
    Dougaroo

    Sorry about that - we're looking into this right now.

    As a possible quick workaround, we've moved this most recently bought building into storage.  Can you see if that is allowing the city to load or not?

  • HotinAZ

    IT says at the top You have a new building to place.  

    The building is gone but the screen is still frozen with no treasure box  or coins..and the storage is gone also.

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  • HotinAZ

    I play my game on a laptop.and the city works fine for me.I wonder if people who are having this problem are on a Ipad .

     

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  • Dougaroo

    Yes we've confirmed there is a problem with building placement on iPad.  We're looking into the bug right now.

    Sorry about that.

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  • HotinAZ

    thank you... my husband laughed and said he would take 1000 gems for this trouble...lol

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  • HotinAZ

    okay he just went to his city building is back and still frozen.

     

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  • Dougaroo

    Yes this will take us some time to identify the real problem and hopefully put out a fix.  Stay tuned!

    (In the meantime, we put the building back where it belongs since that didn't fix the issue).

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  • HotinAZ

    yes it is still stuck in middle of his screen

     

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  • Dougaroo

    When you have a chance can you try it again now please?  We put a new fix out which may address the problem your husband is seeing.

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