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Uncredited Challenges

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6 comments

  • Michael B17

    I swapped that game out.  Did you try rebooting and see what it says ?

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  • MamaDuke n Brady

    Thanks, Michael. I tried to reboot and nothing, so I just did a 3rd one and it worked this time, so it's all good.

     

     

     

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  • Toni4

    I have been trying to get that challenge complete. Kind of hard when only 1 bonus shows at a time. I don't have the option to swap it out. guess I will just miss that one.

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  • Michael B17

    You have the option to swap out the copper colored thing in the top left click it

     

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  • Toni4

    I finally was able to get the challenge. the little copper thing was not there.

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  • LuckIs A Lady

    MamaDuke, I had the same thing happen last month with two different challenges.  I got credit for one natural blackjack, then no credit for the next two. I submitted a ticket and got a very insulting reply, explaining what a "natural blackjack" is, which insinuated I didn't really get them because I didn't know what one was (I do).  They also told me they couldn't re-create the problem, so nothing must be wrong.  Except then the same thing happened again on the Emerald Stakes challenge, where I didn't get credit for one of my wins.  I emailed them about it, but again was told that it was working fine.  I guess I just imagined I won, even though this time I had screen shots to prove I won and it wasn't counted.

    I didn't want to do any more of those challenges if my wins weren't going to count, but after support said they wouldn't do anything about it, I did complete them with no further problems.  Since you had the same problem this month though, there is obviously something wrong software-wise that some players are not getting all their challenge wins counted.  CW definitely needs to take a closer look to figure out what's causing this glitch.

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