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"Mega Gem Day" - Party Buster Meter Popup Is Partially Blacked Out

Comments

13 comments

  • Official comment
    Dougaroo

    Yes there is a problem here. We are investigating.

  • Dougaroo

    Should be fixed now. Sorry about that. A problem with one of our servers.

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  • Denise Wynnzall

    Thank you Dougaroo.. but the issue seems to remain unfortunately. :( 

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  • Dougaroo

    Agreed - looks like our fix was not complete.  More work continuing on this...

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  • Denise Wynnzall

    Thanks again Dougaroo - Now I am unable to log in at all - from anything or anywhere: 

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  • Michael B17

    I get the same thing on all my browsers

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  • Dougaroo

    Yes unfortunately our team in trying to fix this has actually broken a key server.  Hopefully we'll get service restored shortly...

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  • DiveDeep

    Hi Doug, Denise,

    I had posted some similar information early that seems to relate to this.  I'm reposting on this thread to put the information in the same place.

    Right after Midnight (approximately 12:05am)  I completed the Monthly challenge that had been opened (Attend 1 successful party.)

    After attending the party, I am no unable to browse to anything requiring a background image beyond the entry screen for CW after logging in.

    I can still get to my Inbox and Profile settings, but when trying to enter My City, or any Game I receive the message in the attached image file.

    This occurs no matter which browser I use, (Microsoft Edge, Gooble Chrome, or Mozilla Firefox) and on either of my Laptops.

    Are some of the services/servers down at your site?

    Post 2:

    possibly related to the above.

    It is still true that I can not access most of the games, however, I tried another game (Blackjack, single player) and found that it will play, but does not show the 3 of clubs correctly.  I then tried "Fast Women" slots, and found that it will load, but without graphics in the reels.  It will also play, but only show the graphics for the Wilds, and the Free Spins.  (There may be others, but these are the only graphics I saw load).

    Have attached the images that I added to the previous post.  Play currently continues with the same issues.

    Hope this can help.

     

     

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  • Dougaroo

    Yep thanks folks - we know exactly what's wrong (a server which was failing is now completely offline).  We're just trying hard to get it back online.  Hopefully it will be back soon.

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  • Denise Wynnzall

    Thank you & your team for standing this back up! Everything seems back as it should be, including the party room meter for today!  :DW 

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  • Dougaroo

    Yep - sorry it took so long.  This was a tough one!

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  • Denise Wynnzall

    Been there before! No worries!! :) 

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  • Dougaroo

    Thanks - an understanding attitude that we are always doing our best to keep things running smoothly is really very much appreciated!

     

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