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2 month VIP gem bonus

Comments

14 comments

  • k9

    That perk goes up every month. My 10 month VIP perk is 225 gems.

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  • Michael B17

    My 17 was 350.   I hit VIP for life then so I don't know how much higher it goes.  

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  • Tickle

    So it could be thousands of gems, feeling a little ripped off here.

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  • Michael B17

    You'd have to ask someone ahead of me how many gems they are getting.  Ask someone who's been getting the reward for more than 17 months

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  • Samantha

    Prepaid cards do not allow automatic transactions, so this would be why your card is being denied for the membership renewal. You would need to use a credit/debit card or a PayPal account instead.

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  • Tickle

    Ok thanks but that's really not the point. It doesn't bother me to have to manually renew, I'm used to it anyway.

    The point is should I not be getting the loyalty rewards if I am a VIP every month?

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  • Samantha

    The streak resets if your VIP membership is canceled at any time.

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  • Tickle

    I understand the answer but honestly it makes no sense. If I'm a VIP every month and Casino World gets it's money then it shouldn't make a difference what day I renew on. I would ask that  you take this to your team and review it please.

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  • Tickle

    Any plans to address this or am I just out of luck?

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  • Samantha

    We are looking into what we can do, but that is all the information I have for now.

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  • Tickle

    So I tried to renew right away but there is not option to renew while the membership is still active. I tried cancelling hoping to renew right away, that didn't work either. I had to wait until I got the message that my membership was no longer active. I renewed right away but still no loyalty bonus. This isn't right.

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  • Samantha

    Our teams were able to update this feature so it will no longer reset if the membership is canceled. It will detect if the player has had VIP each month to continue the streak.

    1
  • Tickle

    Thanks Samantha, much appreciated.

    When will this become effective? it still doesn't show for me under the season perks.

    Probably too much to ask but I don't suppose I can get credited for all the gems I missed out on before?

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  • Tickle

    It's showing up now, thanks again.

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