Samantha

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  • Why Does My Mini Profile Not Have All The Options I See For Other Players?

    When viewing another player's Mini Profile, it'll appear like the following: It will have the option to Block, Whisper, Invite, Add Friend or Send A Gift. However, when a player views their own Mi...

  • How the Fish Work in Sea of Riches

    In Sea of Riches, Coins are only received from collecting four of each fish or turtle. Each time a fish is received, a checkmark appears in the slots just above where the fish is displayed on the l...

  • How The Vault Works

    The Vault holds extra rewards players earn throughout the Season. Once a player reaches 1,100 Season Challenge Points, the Vault will continue collecting Season Challenge Points from Daily Challeng...

  • Why Did My Treasure Box Go Back to 8 Hours?

    The 200% Treasure Box Speed Up is a perk earned by completing Season Challenges. This perk can be received by VIP members only.  Every month as the Season ends (on the last day of the month), the ...

  • Season Challenges: Raising Your Coin Balance

      Why is my Season Challenge not counting all of my winnings? This particular Challenge only counts net winnings. This would not be from total winnings.  If a player's Coin total is 200,000, their...

  • Season Challenges: Getting a Blackjack

    For this Challenge, players would need to get a Blackjack. This is earned by getting 21 with just two cards.   Types of card combinations for a Blackjack: Ace + 10 Ace + Jack Ace + Queen Ace + Kin...

  • Multiplayer Poker Update

    Some changes have been added to Multiplayer Poker to adjust the matchmaking for players who prefer Normal speed vs Turbo. Here are some recommendations for the different speeds available: 9 Player ...

  • General Suggestions to Improve Casino World Performance

    We receive a lot of reports of Casino World acting strangely.  Frequently things we've never seen ourselves nor do we expect to.  In these cases we can only provide general suggestions to fix these...

  • How to Send a DXDIAG Report

    Occasionally players will report problems we cannot duplicate.  When that occurs we can try to figure out what the problem might be, but without a starting point, those efforts are often futile.  T...

  • Emerald City Stakes Guide

    When you enter Emerald City Stakes, you'll be able to place bets on six different horses in a race. All six horses are displayed with their previous performances in the races. In the screenshot bel...